Call Center Culture
A Culture of Excellence.
We don’t want to simply be successful, we strive to be a SUCCESS. Becoming a true success is defined by the mark you have left on the ones you have influenced, inspired and gone to battle for.
Valor is founded on the passion to make that mark memorable by establishing a culture with the ethics to be respected, loyalty to be admired and performance to be envied.
We will brave the boundaries of technology and endure the challenges that will cement our legacy as a step ahead and a head above.
Together as one we shall protect the employees that stand behind us, cherish the clients that stand with us and overcome the competition that stands against us.
Our mission is actually a journey to bring the best out of an industry misunderstood and to set standards in customer experience that exemplifies the dedication we have to setting the bar for our client’s image and their customer’s needs.
Making Our Mark, Memorable.
Employee Engagement Professionals
The VIP Members Club
Every quarter the top performers from each program and location have an opportunity to be ELITE. This award includes an off-site event, trophy’s, ELITE VIP apparel, and bonus. This recognition program consistently creates a high level of employee engagement and helps drive results on behalf of our clients. This is an important artifact in the VIP culture and after years of incenting employees utilizing this tool and while recognition programs are common place, the internal status of this program exceeds many other programs of its kind.
Our goal is to do everything in our power to make the service as memorable as possible for our clients, while staying committed to maintaining goodwill between you and your customers. We are committed to professionalism and meeting our client’s needs. Valor is a tech-enabled digital financial support services company that provides the ultimate omnichannel solutions for customers in every stage of the account lifecycle.
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