Call Center Culture

A Culture of Excellence.

Cultivating Our Culture

Valor is a brand you can trust. We’re honest and reliable – we do what we say we’re going to do, even in the most difficult of situations. We use grace and tact to build trust, loyalty, and to improve the quality of our relationships.

We train all of our employees to provide unparalleled customer experiences. Clients around the world rely on us to uphold and further their brand loyalty with vigilance. Our good judgement, strong instincts and relentlessly high standards help us deliver the best possible services, products and processes to everyone we meet.

Our recovery specialists have come to understand that utilizing creativity and specific situational negotiation strategies is how to get the most return on our investment of time. Each member of our staff participates in monthly education seminars, offering them ideas, tips, and information.

 

Mission Statement

We don’t want to simply be successful, we strive to be a SUCCESS. Becoming a true success is defined by the mark you have left on the ones you have influenced, inspired and gone to battle for.

Valor is founded on the passion to make that mark memorable by establishing a culture with the ethics to be respected, loyalty to be admired and performance to be envied.

We will brave the boundaries of technology and endure the challenges that will cement our legacy as a step ahead and a head above.

Together as one we shall protect the employees that stand behind us, cherish the clients that stand with us and overcome the competition that stands against us.

Our mission is actually a journey to bring the best out of an industry misunderstood and to set standards in customer experience that exemplifies the dedication we have to setting the bar for our client’s image and their customer’s needs.

Making Our Mark, Memorable.

Employee Engagement Professionals

The VIP Members Club

Every quarter the top performers from each program and location have an opportunity to be ELITE. This award includes an off-site event, trophy’s, ELITE VIP apparel, and bonus. This recognition program consistently creates a high level of employee engagement and helps drive results on behalf of our clients. This is an important artifact in the VIP culture and after years of incenting employees utilizing this tool and while recognition programs are common place, the internal status of this program exceeds many other programs of its kind.

Our Goal

Our goal is to do everything in our power to make the service as memorable as possible for our clients, while staying committed to maintaining goodwill between you and your customers. We are committed to professionalism and meeting our client’s needs. Valor is a tech-enabled digital financial support services company that provides the ultimate omnichannel solutions for customers in every stage of the account lifecycle.

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Address

6703 Southpoint Dr. N.
Suite #300
Jacksonville, FL 32216

Phone

(877) 241-9619 Careers
(877) 472-4439
 Sales
(844) 724-5158 Speak to an Agent

NMLS ID

NMLS ID#1800659