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Call Center Culture

Cultivating Our Culture

Valor is a brand you can trust. We’re honest and reliable – we do what we say we’re going to do, even in the most difficult of situations. We use grace and tact to build trust, loyalty, and to improve the quality of our relationships.

We train all of our employees to provide unparalleled customer experiences. Clients around the world rely on us to uphold and further their brand loyalty with vigilance. Our good judgement, strong instincts and relentlessly high standards help us deliver the best possible services, products and processes to everyone we meet.

Our recovery specialists have come to understand that utilizing creativity and specific situational negotiation strategies is how to get the most return on our investment of time. Each member of our staff participates in monthly education seminars, offering them ideas, tips, and information.